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Hello, I am very pleased to all of you, I would like your help with a problem I have. Since I tried everything and I can't get it to work.

Today I bought some RAM T-Force Xtreem 2x8 3600MHZ CL18 which to install on my pc which has an Msi MPG Z490 Gaming Plus and Intel I7 10700. The pc starts up without problems, but when loading Windows the account home screen is freezes the image and peripherals (keyboard and mouse)

Try testing each RAM separately and they work

Updating the drivers of the peripherals did not work

Updating the bio didn't work either.


I no longer know what I can try to take them, I don't want to think that they are damaged since it would be very sad to have to return them.


I appreciate any possible help

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